Shipping policy
At Deconest Home, we are committed to delivering your order safely and on time. Please review our shipping policy below for information regarding order processing, delivery times, and shipping services within the United States.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that during busy periods, holidays, or promotional events, processing times may occasionally be extended.
Shipping Coverage
We currently ship within the United States only.
At this time, we do not offer international shipping.
Estimated Delivery Time
We offer Free Standard Shipping on all orders within the United States.
- Order Processing Time: 1–3 business days
- Shipping Transit Time: 7–12 business days
- Estimated Total Delivery Time: 8–15 business days
Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Shipping Costs
Free Shipping on All U.S. Orders
No minimum purchase is required.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear in the carrier's system.
If you have not received tracking information within 5 business days of placing your order, please contact our support team.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout.
Deconest Home is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us immediately before your order is shipped.
Delayed or Lost Packages
If your order is delayed beyond the estimated delivery timeframe, we recommend:
- Checking your tracking information
- Contacting the shipping carrier directly
- Reaching out to our support team for assistance
If your package is confirmed lost during transit, please reach out to our support team. We will coordinate with the shipping carrier to investigate the matter and work toward a fair resolution.
Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
Split Shipments
Some orders may arrive in multiple packages depending on product availability or warehouse logistics.
If this occurs, separate tracking information will be provided.
Contact Information
Deconest Home
Email: support@deconesthome.com
Phone: +1 323 435 2720
Address: 2310 Saturn Ave, Huntington Park, CA 90255, United States
We aim to respond to all customer inquiries within 1–2 business days.